FAQ's

Size Guide



Shipping

 

Holiday period: Please note all orders made after the 20th December won't be shipped until the 3rd January.

All standard shipping within the UK has a charge of £5.

Please allow 2-5 working days to receive your goods (standard).

We ship worldwide. Rates are calculated based on country. 

You will receive a confirmation email and a tracking number once the goods have been shipped. All orders will require a signature. 

Tax and import duties vary from country to country. 

Returns

Holiday period:

We have extended our returns period, purchases made in December will be eligible for return up to the 3rd of January.

We hope you are happy with your Melissajay order, however if you are not satisfied Melissajay is happy to exchange or give a full refund provided you return the items in a resalable condition within 14 days of receipt.

Please make sure that the swimsuit and bikini bottoms are tried on over your own lingerie.

All goods should be returned unworn, unwashed, with all labels intact.  The gusset stickers must not be removed or tampered with in any way.

We can only refund items in pristine condition.

It is important you let our returns team know that you are returning your order. returns@melissajay.com

Customers are responsible for all shipping charges

Please note you are advised to return items via a tracked service, Melissajay will not be held responsible for unreceived returns. 

Returns Address 

Melissajay, PO Box 5283, Templecombe, BA9 0AX, UK