FAQ's

Size Guide

Shipping

All standard shipping within the UK has a charge of £5.

Please allow 2-5 working days to receive your goods (standard).

We ship worldwide. Rates are calculated based on country. 

You will receive a confirmation email and a tracking number once the goods have been shipped. All orders will require a signature. 

Tax and import duties vary from country to country. 

Returns

We hope you are happy with your MELISSAJAY order, however if you are not satisfied you have some options (see below)
It is important you email our returns team to let us know you are returning your order.
returns@melissajay.com 
MELISSAJAY accepts refunds on merchandise within 14 days of the delivery confirmation date.
After 14 days, up to 28 days all items may be returned for Exchange or Store Credit only.
MELISSAJAY will not accept any returns unless they are completely unworn, in the same condition in which they were shipped, (in original packaging, swing tags and hygiene labels attached) 

Customers are responsible for all shipping charges

Please note you are advised to return items via a tracked service, Melissajay will not be held responsible for unreceived returns. 

Returns Address 

Melissajay, PO Box 5283, Templecombe, BA9 0AX, UK